Keeping track of your money movements is crucial when you trade with Exness. You’ll want to check your deposits, see if withdrawals went through, or look at transfers between accounts. All this information is stored in your Personal Area or on the Exness Trade App. Having these records helps you see exactly where your trading money is going and coming from. Here’s how to find and use your transaction records with Exness.

Using the Personal Area to Find Your Transactions

The Personal Area is your main control center for managing your account, money, and transaction records. This is the best way to see your complete financial activity.

1. Get into your account

  • Visit Exness’s website and hit the Sign In button
  • Type in your email and password

2. Find the transaction list

  • Look for “Transaction History” in the menu options
  • This shows all your money movements in date order

3. Sort what you’re looking for

  • Narrow down by time period (last week, last month, or pick specific dates)
  • Choose transaction types (money in, money out, or account transfers)
  • Select payment methods (bank, crypto, card, or digital wallet)

4. See all the details

Using the Personal Area to Find Your Transactions

Click any transaction to view:

  • Reference number (helpful when talking to support)
  • How you paid or got paid
  • Exact amount of money involved
  • Current status (finished, waiting, or failed)
  • When you started and finished the transaction

5. Save your records

  • For taxes or personal records, save your history as a CSV or PDF file
  • Just click the download button and pick which format you want

Checking Transactions on Your Phone

If you prefer using your phone, the Exness Trade App makes it easy to see your transaction history. You get the same information as the website, but designed for smaller screens.

Checking Transactions on Your Phone

1. Start the app

  • Download from Google Play or Apple’s App Store if you don’t have it
  • Log in with your account details

2. Open the menu

  • Tap the three lines in the bottom right corner
  • Select “Transaction History” from the choices

3. Find specific transactions

  • Use filters to show only what you need:
    • Pick transaction types (deposits, withdrawals, etc.)
    • Choose dates to see (like last month)
    • Sort by status (complete, waiting, failed)

4. Look at transaction details

Each entry shows:

  • How much money and which currency
  • Transaction reference number
  • Payment method used
  • When it started and finished

5. Get reports if needed

  • The app lets you create downloadable transaction reports
  • These can help with taxes or proving payments

Understanding Transaction Status Messages

Each transaction shows its current status. This helps you know if your money movement is complete or needs attention.

StatusMeaningAdditional Info
ProcessedSuccess! The funds have been successfully transferred and are now in your account.This means the transaction is complete and the money is available for use.
PendingThe transaction is still being processed. This is normal for bank transfers or crypto.Bank transfers and cryptocurrency can take time to confirm.
FailedSomething went wrong. It might be due to incorrect details or insufficient funds.Check if your account details are correct or if you have enough funds available.
CancelledThe transaction was stopped either by you or by Exness.This may happen if you decide to cancel the transaction or if Exness detects an issue.
RefundedThe money has been returned to the original source.Your funds were sent back to the account they came from due to a problem or request.
In ProgressThe transaction is being reviewed or confirmed.It might take some time for verification or approval, especially with large amounts.
On HoldThe transaction is temporarily paused for additional verification.This can happen for security reasons or if additional information is required.

If a transaction stays pending for too long, check the normal processing time for that payment method. Failed transactions usually need you to fix something or contact support.

Common Problems and Fixes

Traders sometimes have trouble with their transaction history. Here are typical issues and solutions:

Transaction Not Showing in History

Possible Reasons:

  • The date range you selected doesn’t cover the time of the transaction.

  • The payment is still being processed and hasn’t appeared in the system yet.

What to Do:

  • Expand the date range to include more time.

  • Wait a few minutes, then refresh the page to check again.

Can’t Download Transaction History

Possible Reasons:

  • Issues with your browser cache.

  • Outdated mobile apps.

How to Fix It:

  • Try clearing your browser cache or use incognito mode.

  • Make sure your Exness Trade App is updated to the newest version.

Transaction Stuck in “Pending” for an Extended Period

Possible Reasons:

  • Certain payment methods, like bank transfers or crypto deposits, can take more time to complete.

Solution:

  • Make sure to check the expected processing time for the payment option you chose.
  • If the delay exceeds the usual time, get in touch with Exness Support for assistance.

Incorrect Balance After a Transaction

Possible Reasons:

  • Delays in system updates.

  • Withdrawals have been deducted, but the funds haven’t reached the account yet.

What to Do:

  • Try logging out and logging back in to refresh your balance.

  • If the issue continues, contact customer support to confirm the transaction.

Getting Help with Transactions

If you need assistance with your transaction history, Exness offers support around the clock:

  • Chat live: Available directly on the website and app
  • Send an email: Contact [email protected] with your question
  • Call them: Phone support in some countries (check their Contact page)

When you ask for help, make sure to provide:

  • The transaction ID number
  • When you made the transaction
  • How much money and which payment method

In Summary

Checking your Exness transaction history gives you full control over your trading finances. Whether on your computer or phone, you can easily track, sort, and save your money movement records. Understanding what the different status messages mean helps you spot and fix any problems quickly. And if you need help, Exness offers plenty of ways to contact their support team.

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